Global Reach Internet Productions

Task Request System - Tickets

A ticket support system allows your staff to request assistance (from the IT department for example). Tickets can be assigned by a manager to other staff and communication can occur within the tickets. A workflow system keeps track of the status of tickets.

Reliable Ticketing System

A screenshot example of the ticket module as it's used on the Iowa Specialty Hospitals' SiteViz intranet system.
A screenshot showing how any user with permission can create a ticket through the intranet.
A screenshot showing how new tickets are sent to the department’s manager(s) for delegation.
A screenshot showing how tickets are assigned and delegated on the SiteViz intranet system.
A screenshot showing how when tickets are in progress they are displayed with all original details and files.

Keeping Up with the To-Do List

A screenshot example of the Iowa Specialty Hospital intranet demonstrating how the ticket page , along with all notes and correspondence, may be printed to a pdf using the icon in the top right in order to save for your records.
A screenshot showing how managers can generate reports for either stalled or unclaimed tickets.
A screenshot illustrating how all the tickets in your department will be displayed in the task request system list.

Demo Graphic

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